Benefits
- Paperless - save all your bank statements on your Personal Computer or disk. Be sure to safeguard all your confidential information for your own security.
- Convenient - access your bank statements with just a few clicks from anywhere with Internet access.
- Quick & hassle free - view at your convenience. No need to wait for snail mail.
Best of all, it's FREE!
What you need
Adobe Acrobat Reader PDF (Version 7 and above) to view. If you do not have this software, you can download a copy of Acrobat Reader 7.0 at www.adobe.com
FAQ
- What is an eStatement?
- An eStatement is an electronic version of your statement of account.
- What are the benefits of using eStatement?
- It is convenient and you have the option of saving the eStatement into your PC or disk. Just remember to
safeguard all your confidential information for your own security.
- Do I have to pay to use eStatement?
- No, this service is with compliments from UOB.
- What if I have not enrolled for UOB Personal Internet Banking?
- You need to enroll for UOB Personal Internet Banking to proceed with eStatement enrollment. If you have yet to enrol for UOB Personal Internet Banking, please click here.
- What is Adobe Reader and why do I need it to view my eStatement?
-
Adobe Acrobat Reader is a free software used for viewing and printing of electronic forms. You will need to
install this software into your personal computer in order for you to download, display and/or print your
eStatement.
- Will I be required to enrol for all of my accounts individually for eStatement?
-
No, you only need to enrol one time for all of your accounts.
- How soon will I be able to view my eStatement?
- You will be able to view your eStatement when the next statement is due after your eStatement enrolment.
- Will the eStatement be sent to my email?
- No, your email will be used solely to notify you when your eStatement is posted in the UOB Personal Internet
Banking system.
- How long will my eStatement be kept?
- Your eStatement will be kept for 6 months.
- Will I still receive the paper statements once I've enrolled for
eStatement Service?
- No, you will cease to receive the paper statements once you've enrolled for eStatement.
- How do I know when my monthly eStatement is ready for viewing?
- We will notify you via email when your eStatement is ready for collection at UOB Personal Internet Banking.
- How do I view my eStatement?
- Learn how to view your eStatement here.
- Can I choose to go back to paper statements after I've enrolled for eStatement Service?
- Yes, you can do this by selecting Cancellation of eStatement.
- Can I change my email address for notification of eStatement?
- Yes, just select Change Email option at UOB Personal Internet Banking.
- If I have 2 accounts with UOB, can I choose to receive only one account
for eStatement?
- Yes, you can choose to receive the account(s) that you wish to receive for eStatement via ‘eStatement Maintenance’ after you have enrolled.
- How do I cancel enrolment of my eStatement?
- To cancel your eStatement enrolment, please follow the steps below:
- Step 1: Log on to your UOB Personal Internet Banking Account
- Step 2: Select ‘Payment & Transfer’ followed by ‘eStatement’ and ‘eStatement Maintenance’
- Step 3: Click the ‘Edit’ button and follow the simple steps on screen to cancel your eStatement enrolment.
- What if I don't receive my eStatement after my enrolment?
- If you do not receive your eStatement within 60 days after your Statement Due Date of your retail account
, please call UOB 121 at (6) 03 - 26128 121 (KL), (6) 04- 2401 121(PG), (6) 07 - 2881 121(JB), (6) 082 - 287 121(KCH), or (6) 088 - 477 121(KK)
or email uobcustomerservice@uob.com.my or cocsd@uob.com.my (Centralised Operations/Channel Support Division).
Not yet a UOB Personal Internet Banking customer? Click
here.
Kuala Lumpur