FAQs

Where you are:

Personal Banking

eBanking

About UOB Personal Internet Banking
Temporary Internet Banking PIN (TPIN)
Transaction Authorisation Code (TAC)
eStatement
eAccount
Credit Card Services
Bill Payments
Fund Transfer
UOB Prepaid Reload
Scheduled Payment

About UOB Personal Internet Banking
Q1. What do I need to apply for UOB Personal Internet Banking?
- You need to have at least a :
  - UOB Debit MasterCard (ATM) Card or
  - UOB Credit Card or
  - UOB Retail Banking Account
Q2. Can I apply for UOB Personal Internet Banking if I do not have a UOB Debit MasterCard (ATM) Card or a UOB Credit Card?
- Yes. You can apply for UOB Personal Internet Banking at your UOB account-maintaining branch.
Q3. How do I apply for UOB Personal Internet Banking?
- Please click here to find out how.
Q4. Can I access to UOB Personal Internet Banking while I am overseas?
- Yes. As long as you have a Personal Computer with an internet connection, you can access to UOB Personal Internet Banking anywhere anytime.
Q5. Who can apply for UOB Personal Internet Banking?
- You must:
  - Be at least 18 years old and above
  - Have at least one (1) UOB Retail Banking account or UOB Debit MasterCard (ATM) Card or UOB Credit Card
Q6. I have a UOB joint deposit account with my parent; can I register for UOB Personal Internet Banking?
- Yes. As long as you are an authorised signatory of the joint deposit account.
Q7. What kind of banking transaction can I perform at UOB Personal Internet Banking?
- We have a comprehensive list of banking transactions that you can perform at UOB Personal Internet Banking. Please click here to view the list.

Temporary Internet PIN (TPIN)
Q8. What is a Temporary Internet PIN (TPIN)?
- A TPIN is a 7 digit PIN required to perform your First Time Sign On for UOB Personal Internet Banking. The TPIN is for 1-time use only and it will expire 10 days after creation or 30 days if you applied using the Application Form.
- A TPIN is required when you request to retrieve your forgotten USER ID and/or PASSWORD to access UOB Personal Internet Banking.
Q9. How can I request for a TPIN?
- There are 3 ways to request for a TPIN :
  - At UOB ATM - if you have a UOB Debit MasterCard (ATM) Card or a UOB Credit Card with PIN
  - At UOB Branch - if you have a UOB retail account but without a UOB Debit MasterCard (ATM) Card
  - Via Application Form - if you are residing overseas or have a UOB Credit Card without PIN
Q10. What is the validity period for the TPIN?
- The TPIN will expire 10 days from the date of its creation if you registered for your UOB Personal Internet Banking at a UOB ATM or UOB branch.
- The TPIN will expire 30 days after its creation if you registered using the Application Form.
Q11. What should I do if I forgot my TPIN?
- If you have forgotten your TPIN, just request for a new TPIN.
Q12. What will happen if I keyed in the wrong TPIN 3 times consecutively?
- If you have keyed in the wrong TPIN 3 times consecutively, the TPIN will be disabled and you have to request for a new TPIN.
Q13. How do I request for a TPIN if I’m residing overseas?
- If you are residing overseas, you can request for your TPIN using the Application Form. (Please click here.)
- Note: We will send you a TPIN upon receiving your Application Form. It is important that you return the Acknowledgement Letter to us so that we can activate the TPIN. We will advise you once the TPIN has been activated. Please Do Not key in the TPIN before receiving our advice.

Transaction Authorisation Code (TAC)
Q14. What is Transaction Authorisation Code (TAC)?
- TAC is a unique 8-digit Security Code that you must key-in to perform transaction at UOB Personal Internet Banking.
Q15. Why do I need a TAC?
- TAC is as an added security feature to ensure that your transaction performed at UOB Personal Internet Banking is authorized by you. TAC is auto-triggered before you perform your transaction.
Q16. There are times that I’m unable to receive the TAC. Why?
- There are several possibilities why you are unable to receive your TAC:
  - You are located at an out-of-coverage area. Please check your mobile service coverage before requesting for a new TAC.
  - Your mobile service network is unstable or congested.
  - Your mobile phone SMS inbox is full and therefore unable to receive TAC. Please house-keep your SMS inbox before requesting for a new TAC.
  - You have recently switched to a new mobile phone number and have yet to update our database. Please update your new mobile number at any UOB ATM.
  - We are currently performing system maintenance.
Q17. How do I request for a TAC?
- You must register your Mobile Phone Number to receive the TAC. The TAC is auto-triggered before you perform any transaction at UOB Personal Internet Banking. If you did not receive the TAC, please click on the "Request TAC” tab at the submission page of the transaction you wish to perform.
- For more information about TAC, please click here.

eStatement
Q18. What is an eStatement?
- An eStatement is an electronic version of your account statement.
Q19. What are the benefits of using eStatement?
- It is convenient and you have the option of saving the eStatement into your Personal Computer or disk. Just remember to safeguard all your confidential information for your own security.
Q20. Do I have to pay to view eStatement?
- No, this service is complimentary from UOB.
Q21. How do I enroll for eStatement?
- You can enroll for eStatement at UOB Personal Internet Banking. For more information about eStatement, please click here.

eAccount
Q22. What is eAccount?
- eAccount is an online Savings Account where customers are encouraged to perform transactions online.
Q23. How do I open an eAccount?
- To open an eAccount, you need to have:
  - An existing Current or Savings account with UOB
  - UOB Personal Internet Banking account
Q24. What are the benefits of having an eAccount?
- With eAccount, you can enjoy the following benefits every month:
  - You can open your bank account anywhere, anytime
  - Two (2) free Interbank GIRO (IBG) Fund Transfers and subsequent IBG Fund Transfer for the month is charged at RM0.80 per transaction only
- For more information about eAccount, please click here.
Q25. Can I have a joint eAccount with my parents who have access to UOB Personal Internet Banking too?
- No, eAccount is available for individual Personal Internet Banking user only.
Q26. Why do I need to select an Account Branch for eAccount?
- This is for Over-The-Counter transaction record purpose only.
Q27. Will I receive a UOB Debit MasterCard (ATM) Card for eAccount?
- All eAccount holders will be issued a UOB Debit MasterCard (ATM) Card with an annual fee of RM8.00. A replacement card is subject to a service charge of RM8.00.
Q28. Can I open an eAccount if I have a UOB Credit Card or Loan with the Bank?
- At the moment, only new and existing UOB Personal Internet Banking users with UOB Current or Savings Account or UOB Unit Trust Account are allowed to open eAccount.

Credit Card Services
Q29. What are the Credit Card services available at UOB Personal Internet Banking?
- The Credit Card Services available at UOB Personal Internet Banking are:
  - View your UOB Credit Card Summary
  - Request for your UOB Credit Card Statement
  - View your UOB Credit Card Unbilled Transaction
  - Make Payment to your own UOB Credit Card account or 3rd Party UOB Credit Card account
  - UOB Credit Card Upgrade
  - Temporary Credit Limit Increase
  - Cash Advance
  - UOB Visa Money Transfer
  - UOB UNIRinggit Rewards redemption
  - Apply for a UOB Credit Card/Supplementary Card
  - Update your Contact Information and Billing Address
Q30. What is UOB Visa Money Transfer?
- UOB Visa Money Transfer allows you to directly credit into your beneficiary’s Visa Debit or Credit Card account anywhere in the world.
Q31. What information about the recipient do I need to provide in order to use this service?
- You need to provide the recipient’s name, address, contact number and Visa Debit and/or Credit Card account number.
Q32. Can I pay my Credit Cards issued other banks via UOB Personal Internet Banking?
- Yes, you can pay your Credit Cards issued other banks at UOB Personal Internet Banking using UOB Interbank GIRO (IBG) Fund Transfer. Click here to find out more.

Bill Payments
Q33. Who are the Service Providers available in UOB Personal Internet Banking?
- Please click here for the list of Service Providers.
Q34. How much is the fee for using this service?
- This service is provided Free of Charge. However the service provider may charge a fee.
Q35. Can I pay bills with my UOB Credit Card?
- Yes, you can pay bills with your UOB Credit Card.

Fund Transfer
Q36. What types of Fund Transfer can I perform at UOB Personal Internet Banking?
- There are 2 types of Fund Transfer:
  - Intrabank Fund Transfer (transfer between accounts within UOB Malaysia)
  - Interbank GIRO (IBG) Fund Transfer (transfer between your UOB account to an account in another participating bank within the MEPS network)

Q37. How long will it takes for the Fund to be credited into the beneficiary’s account?

For Intrabank Fund Transfer, the fund is credited immediately.
For IBG Fund Transfer, please refer to the following MEPS Schedule :

Transaction Day/Time	Funds Availability
Monday to Friday Before 11:00 am	Same Working Day
Monday to Friday After 11:00 am	Next Working Day
Saturday, Sunday & Public Holiday	Next Working Day

Q38. Which are the participating banks that I can transfer my funds to via IBG?
- Please click here for the list of MEPS Participating Banks

Q39. What is the maximum Fund Transfer limit?

	Maximum Fund Transfer Limit (per day)
UOB Customers	RM10,000
UOB Privilege Banking & Private Banking Clients	RM20,000

Note: The maximum fund transfer limit is shared between Interbank GIRO (IBG) Fund Transfer and Intrabank Fund Transfer.

Q40. What are the charges for using Interbank GIRO service?
- Click here for the Interbank GIRO (IBG) fees and charges
Q41. If I transfer fund via IBG in to the wrong beneficiary’s account, can I stop payment and get the fund back?
- Stop payment is possible only when the fund is yet to be transferred to the beneficiary’s bank. If the fund is transferred from UOB to the beneficiary’s bank (even though the beneficiary’s account has yet to be credited with the fund), you will not be able to get the fund back.
- To mitigate such incident, please confirm the beneficiary’s account number before transferring.
Q42. If I make an Intrabank Fund Transfer to the wrong beneficiary’s account, can I stop payment and get the fund back?
- No, Intrabank Fund Transfer is immediate. The fund is credited into the beneficiary’s account once you confirmed the transaction.
- To mitigate such incident, please confirm the beneficiary’s account number before transferring.

UOB Prepaid Reload
Q43. What is UOB Prepaid Reload?
- UOB Prepaid Reload is a service that allows UOB customers to reload their mobile phones, internet prepaid subscription account, IDD/STD as well as other types of prepaid services.
Q44. Which are the participating telcos for UOB Prepaid Reload?
- Please refer to the list of participating telcos here.
Q45. How can I use this service?
- You can use this service at UOB Personal Internet Banking or any UOB ATM. You may choose to debit your UOB Savings, Current or Credit Card account. Click here to find out more.

Scheduled Payment
Q46. What is scheduled payment?
- Scheduled payment allows you to make future and/or recurring payments. Example:
  - Bills Payment
  - Funds Transfer (applicable for both Intrabank Funds Transfer and IBG Funds Transfer)
  - UOB Credit Card Payment (applicable for both own UOB Credit Card and 3rd Party UOB Credit Card)
  - UOB Loan Repayment (applicable for both own UOB Loan and 3rd Party UOB Loan)

More Information

Contact our 24-hour UOB Call Centre at:

Kuala Lumpur	+6 03-26128 121
Penang	+6 04-2401 121
Johor Bahru	+6 07-2881 121
Kuching	+6 082-287 121
Kota Kinabalu	+6 088-477 121

Email Us

eBanking

FAQs

More Information

Useful Information