UOB Personal Internet Banking is specially developed by United Overseas Bank to provide secure banking services over the Internet, using the latest Internet banking technology. With UOB Personal Internet Banking, you are able to access your bank accounts and carry out banking transactions over the Internet anytime, anywhere.

We have a comprehensive list of banking transactions that you can perform at UOB Personal Internet Banking. Please click here to view the list.

You will be given an acknowledgement number whether your transaction is successful or not. Hence, it is important that you wait for the acknowledgement number to appear on the screen before you change screens or exit from the UOB Personal Internet Banking website. However, for Order Taking transactions which are Remittance, UNIRinggit Redemption or Privilege Shopping Transactions, there will not be any acknowledgement number. We would suggest that you keep a print-out of the Confirmation Screen of the Order Taking transactions for reference purposes.

Should the UOB Personal Internet Banking service become temporarily unavailable due to host or technical problems, you will receive an acknowledgement number regardless whether you transaction is successful or not. However, if you do not receive any acknowledgement number, you will need to perform the transaction again.

If you wish to register for UOB Personal Internet Banking, you must be 18 years and above, an individual or joint account holder (with signatory condition of any one to sign) with an active ATM Card or a UOB credit card holder.

Click here to view the steps to be performed at the UOB ATM screen with your UOB ATM card/UOB credit card.

Note:

Minimum requirements

A Pentium PC preferably with a Pentium II processor or better

32MB RAM or higher

Windows 95 & above or Windows NT Version 4.0 or higher.

A 33.6Kbps modem or higher

An Internet connection

If you are accessing UOB Personal Internet Banking through a Local Area Network (LAN), please check with your system administrator whether your LAN is configured to allow secured transactions through the Internet.

If you do not have the required browsers, you may download them from Microsoft and Netscape web sites.

For Netscape 7.0/7.1:

Click on 'Edit' from the Menu Bar.

Select 'Preferences'.

Double click on 'Privacy & Security'.

Under 'Cookies', click on the radio button to 'Enable all cookies'.

Click on "Advanced".

Click on check boxes "Enable Java" and for Netscape 7.1 "Enable native object scripting".

Click 'OK' button to exit the dialogue box.

For IE 5.0 and above:

Click on 'Tools' from the Menu Bar.

Select 'Internet Options'.

Select the 'Advanced' tab.

Scroll down to 'Microsoft VM'.

Check the box next to 'JIT compiler for virtual machine enabled'.

Select the 'Security' tab.

Select the 'Custom Level' button.

Scroll down to 'Cookies'.

Click on the radio buttons to 'Enable Cookies'.

Scroll down to 'Scripting'.

Click on the radio buttons to 'Enable Scripting'.

Click 'OK' to exit the dialogue box.

To enable cookies in IE 6.0 and above:

In Internet Explorer, on the 'Tools' menu, click 'Internet Options'.

On the 'Security' tab, click the Globe 'Internet' icon and click the 'Custom Level' button.

At the 'Reset Custom Settings' window, change the security level setting to 'Medium' and click 'Reset' and then 'OK'.

Click 'OK'.

On the 'Privacy' tab, click the 'Advanced…' button.

At the Advance Privacy Settings window, check the box for 'Override automatic cookies handling'.

Under 'First-party Cookies' and 'Third-party Cookies', ensure that the buttons at 'Accept' has been selected.

Check the box next to 'Always allow session cookies'.

Click 'OK'.

The Bank uses a Java applet for added security (beyond the 128-bit SSL) to encrypt your Password/PIN before it is transmitted to the Bank. Without being Java-enabled or having a Virtual Machine (VM) installed in your browser, the applet will not work and you will not be able to login to UOB Personal Internet Banking.

Check that your browser settings comply with the recommendations in Question 1. If VM is not installed in your system, you will be prompted with an error message when you attempt to login to UOB Personal Internet Banking.

Most browsers from Netscape and Microsoft are automatically Java-enabled. However, some of the later versions of Microsoft Internet Explorer (particularly with Windows XP) do not. The latest Java plug-in can be downloaded directly from
http://www.java.com/en/download/download_the_latest.jsp

UOB Personal Internet Banking has, in place, a system that provides a high standard of security for banking over the Internet. This security system employs Secured Sockets Layer 128-bit encryption (one of the highest levels of encryption generally available today) and a two-tier authentication technology that uses a User ID and a Password, to safeguard the confidentiality of your personal account information and banking transactions.

After logging on to UOB Personal Internet Banking, you will find a "lock" icon at the bottom of your browser. By double clicking on this icon, a page on the security information will appear.

You will also notice that the URL or address at the top of your browser displays 'https' instead of 'http'. This shows that you are visiting a secure site.

While the Bank has taken steps to keep your account information secure, we wish to advise you, as a registered user, to play an important role in maintaining the security of your account information. You should always keep your UOB Personal Internet Banking User ID and Password confidential. Memorise them and NEVER write them anywhere nor reveal them to anyone. Please take note that no representative of the Bank should ever ask you for your UOB Personal Internet Banking Password.
You should also change your Password from time to time, using the "Change Password" feature available on UOB Personal Internet Banking.

Before you exit the UOB Personal Internet Banking page, always clear your browser's disk cache, especially if you are accessing your accounts using public terminals. This will prevent your account information from being kept on the terminals. Instructions on how to clear your browser's disk cache are provided on the screen when you select "Exit" on the UOB Personal Internet Banking web site.

You should always exit UOB Personal Internet Banking before moving on to other websites.

Install an effective personal firewall¹ on your PC together with anti-virus² and anti-Trojan horse³ softwares to safeguard your PC from viruses and malicious programmes. Viruses and malicious programmes may damage and/or destroy your personal data if undetected. Worse, some can even capture your password keystrokes and other personal information and send them to another person without your consent.

Personal firewalls serve two basic functions. They protect your system from unsolicited scans coming from the Internet and usually offer outbound controls as well. An inbound scan will look for and block any uninvited commands, instructions, programmes or messages from entering your system, while outbound controls will look for and block unfamiliar programmes (like viruses and Trojan horses) from trying to send out messages from your computer.

Anti-virus softwares scan your hard disk to find and remove viruses. To some extent, these products can also scan and may be able to remove worms and Trojan horses.

Anti-Trojan horse softwares can identify and remove more programmes that act like Trojan horses than anti-virus softwares can. A Trojan horse programme is usually an innocent programme or utility that you might download on your PC. However, behind the programme's perceived functions lurks a function that allows it to damage your computer or steal your personal information. You can refer to our Privacy & Security for more information on your Role in Safeguarding Your Personal Data and Account Information.

UOB Personal Internet Banking is complimentary to all customers of UOB at this point in time.

Just select Change Password to perform your Password change.

1. Insert your UOB ATM Card/UOB Credit Card.


2. Select "OTHERS"


3. Select "OTHERS" again


4. Select "INTERNET BANKING"


5. Select "INTERNET BANKING REGISTRATION/RESET PIN".


6. Select the button for "UPDATE"


7. Enter a 7 digit Temporary Internet PIN. Remember to jot down this Temporary Internet PIN as you will be required to key it in later in the Internet Banking website.


8. Re-enter the Temporary Internet PIN and press the required button if correct


9. Thereon, please log on to www.uob.com.my, select UOB Internet Banking Login - UOB Internet Banking (Personal).


10. Click on First Time Sign On and follow the online screen instructions.


11. In the subsequent screen, your existing User ID will be shown to you.


12. You can then jot down this User ID for remembrance.


13. You may select a new password or retain your old password.

1. Insert your UOB ATM Card/UOB Credit Card.


2. Select "OTHERS"


3. Select "OTHERS" again


4. Select "INTERNET BANKING"


5. Select "INTERNET BANKING REGISTRATION/RESET PIN".


6. Select the button for "UPDATE"


7. Enter a 7 digit Temporary Internet PIN. Remember to jot down this Temporary Internet PIN as you will be required to key it in later in the Internet Banking website.


8. Re-enter the Temporary Internet PIN and press the required button if correct


9. Thereon, please log on to www.uob.com.my, select UOB Internet Banking Login - UOB Internet Banking (Personal).


10. Click on First Time Sign On and follow the online screen instructions.

For IE 5.0 and above:

Select 'Tools' from the Menu Bar.

Select 'Internet Options'.

Select 'General' tab.

Click the 'Delete Files' button under Temporary Internet files.

Click 'OK' to exit the dialogue box.

For Netscape 7.0/7.1:

Select 'Edit' from the Menu Bar.

Select 'Preferences'.

Expand 'Advanced' to show 'Cache'.

Select 'Cache'.

Click on the 'Clear Cache' button.

Click 'OK' to exit the dialogue box.

For IE 5, IE 5.5 & IE 6.0:

On the Tools menu in Internet Explorer, click Internet Options.

Click the Content tab.

In the Personal information area, click AutoComplete.

Under Clear AutoComplete history, click Clear Passwords.

A dialog box will prompt, "Clear all previously saved form passwords?". Click OK.

Click OK to exit.

For Netscape 7.0/7.1:

Select Edit and select Preferences.

Double click Privacy & Security.

Select Passwords.

Uncheck "Remember passwords.".

Click OK to exit.

Transaction Authorisation Code (TAC) is a unique, 8-digit Security Code that is a compulsory requirement when performing the following transactions in UOB Personal Internet Banking.

	Update User Information
		»	Change Email
		»	Change Address
		»	Personal Particulars
	Update Credit Card Information
		»	Billing Address
		»	Contact Information
	Bill Payment
	Scheduled Bill Payment
	Registering for new Service Provider and Third Party Account beneficiary
	Third Party Fund Transfer
	Scheduled Third Party Fund Transfer
	UNIRinggit Redemption
	Rich Rewards Redemption
	UOB Visa Money Transfer

TAC acts as an added security feature, so that you can enjoy greater peace of mind knowing that the transactions performed at UOB Personal Internet Banking have been authorised by you. You must request TAC before you can perform any of the transactions mentioned above.

You need to register your own mobile phone to receive the TAC. You can do this registration at any UOBM ATM anytime or any of your account branch in UOB Malaysia during banking hours.

When you are at the UOB ATM, please follow the screen guide to register your mobile phone for TAC. Click here for more info.

You only need to register your mobile phone once. We encourage you to register your mobile phone number as soon as possible so that you may continue to enjoy a smooth online banking experience.

Thereafter, when you have logged into UOB Personal Internet Banking, you can click at the "Request TAC" tab at the left frame before you begin performing your transaction.

Alternatively, when you are in the midst of performing your transaction, you can click at the "Request TAC' tab at the submission page of the transaction you wish to perform. The TAC is then sent to your mobile phone, which you will then need to key into the confirmation screen of your selected transaction.

Please update your new mobile phone number to receive TAC at any UOBM ATM.

Yes, as long as you have your mobile phone with you and you are logging from a place with an Internet connection.

For the time being, the TAC is sent to you free of charge.

You only need one TAC for all your transactions. Transactions requiring TAC are: -

	Update User Information
		»	Change Email
		»	Change Address
		»	Personal Particulars
	Update Credit Card Information
		»	Billing Address
		»	Contact Information
	Bill Payment
	Scheduled Bill Payment
	Registering for new Service Provider and Third Party Account beneficiary
	Third Party Fund Transfer
	Interbank GIRO Fund Transfer (IBG)
	Scheduled Third Party Fund Transfer
	UNIRinggit Redemption
	Rich Rewards Redemption
	UOB Visa Money Transfer

The TAC will be sent to you within a few seconds after you have requested for it.

Upon receiving the TAC, it will expire after the 15 minutes time frame.

The pre-fix is to match the TAC that appears on your mobile phone. Please ensure that the pre-fix that appear on the screen matches the pre-fix on your mobile phone when the TAC is sent to your mobile phone.

You will have 3 tries to enter the correct TAC. If you have entered a wrong TAC on the 4th try, you will be asked to request for another TAC to be sent to your mobile phone.

You can still click at Request TAC link to request for the TAC.

You can always request for another new TAC by performing the transaction again and click at the "Request TAC" link.

You do not need to request for TAC anymore the moment you have added the new beneficiary / recipient to your favourite list of beneficiary / recipient.

Yes, open bill payment and open third party fund transfer requires the Transaction Authorisation Code.

Once you have signed up for UOB Personal Internet Banking, all your accounts with UOB will be automatically linked to UOB Personal Internet Banking.

You may apply for any retail or credit card account online by downloading the application forms and sending it together with the relevant documents to UOB 121.

The Bank cannot accept the opening of accounts for third parties.

UOB Personal Internet Banking offers a wide and comprehensive
range of services like:

An E-Statement is an electronic version of your statement of account.

It is convenient and you have the option of saving the E-Statement into your PC or disk. Just remember to safeguard all your confidential information for your own security.

No, this service is with compliments from UOB.

If you have yet to enrol for UOB Personal Internet Banking, please click here.

Adobe Acrobat Reader is a free software used for viewing and printing of electronic forms. You will need to install this software into your personal computer in order for you to download, display and/or print your
E-Statement

No, you only need to enrol one time for all of your accounts.

You will be able to view your E-Statement when the next statement is due after your E-Statement enrolment.

No, your email will be used solely to notify you when your E-Statement is posted in the UOB Personal Internet Banking system.

Your E-Statement will be kept for 3 months.

No, you will cease to receive the paper statements once you've enrolled for E-Statement.

We will notify you via email when your E-Statement is ready for collection at UOB Personal Internet Banking.

  1) Login to UOB Personal Internet Banking
  2) Select E-Statement Service
  3) Click on E-Statement Collection
  4) Select the statements that you wish to view and/or print.

Yes, you can do this by selecting Cancellation of E-Statement.

Yes, just select Change Email option at UOB Personal Internet Banking.

Yes, you can.

Just log in to UOB Personal Internet Banking, select E-Statement Service - Edit/Cancellation and complete the cancellation option. Alternatively, when you are at any UOB branch, you can just complete the form for E-Statement Service - Cancellation. The cancellation will take effect the next statement due date.

If you do not receive your E-Statement within 60 days after your Statement Due Date of your retail account , please call UOB 121 at (6) 03-26128 121(KL), (6) 04-2401 121(PG), (6) 07-2881 121(JB), (6) 082-287 121(KCH), (6) 088-477 121(KK) or email uob121@uob.com.my or cocsd@uob.com.my (Centralised Operations / Channel Support Division).

Login to UOB Internet (Personal)

Select My Banking Account

Select Account Information

Click on Transaction History

Select the account number and the period to view.

Click Submit

When the transaction is displayed, please click on "Export to CSV"

You will be asked whether you wish to open the file from its current location or to save it to your disk.