Business Internet Banking Migration

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    BIB migration to BIBPlus

    A 3-step guide

Migration Steps

For most BIB customers, we have a scheduled migration timetable which requires minimal effort from you. Just follow these simple steps:

email

1. Notification Letter

Receive notification letter about two weeks before your scheduled migration.

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Welcome pack

2. Migration / Welcome Pack

About one month after you receive the notification letter you will receive a mailer containing:

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Online Click

Activate Access to BIBPlus

After we receive the Acknowledgment Form, your access to BIBPlus will be activated in five days.

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No action required from you at this stage.

Important notes:

  • From the pre-migration date, do not undertake any Administrator maintenance for BIB such as creating new Company Users as these users will not be migrated.
  • The following maintenance requests will continue to be processed by the Bank:
    - Reset User Password 
    - Enable User ID 
    - Replacement of Tokens
  • Please read Migration FAQs.
  • Letter with instructions
  • Acknowledgment Form
  • Business Reply Envelope

About the same time, all BIB users will separately receive new tokens and password mailers for BIBPlus.

Action required: All users to sign and send Acknowledgement Form to UOB within two weeks.

Important notes:

  • Please ensure that there are no transactions pending approval in BIB before sending the Acknowledgement Form to the Bank.
  • If you require maintenance, these will be processed by the Bank in BIBPlus after your access to BIBPlus has been activated.
  • To find out about BIBPlus features and how you can benefit, click here
  • To download a copy of the Migration Guide, click here

Migration FAQs

Migration from UOB BIB to UOB BIBPlus

To download a copy of the FAQs, click here.

Q1 What is UOB BIBPlus?

  • UOB Business Internet Banking Plus (BIBPlus) is a new online banking system that replaces the current UOB Business Internet Banking (BIB).
  • Using state-of-the-art technology, BIBPlus enables you to manage your working capital and trade financing with greater convenience and efficiency.

Q2 What are the benefits of switching over to BIBPlus?

  • You will be able to manage your working capital and trade financing with greater convenience and efficiency.
  • For more information, please click here

Q3 Are there any charges for migrating to BIBPlus?

  • There will be no migration charges as we move you from BIB to BIBPlus.

Q4 What are the system requirements that support BIBPlus?

  • Please click here.

Q5 Do I need to submit a new application form for BIBPlus?

  • You do not need to fill up a new application form for BIBPlus. However, all Users and approved persons need to sign and send the Acknowledgement Form which will be mailed to you with the migration letter to UOB within two weeks.
  • In your first login to BIBPlus, you will be required to read and acknowledge a set of Terms and Conditions from your desktop/laptop.

Q6 Will any training be provided for BIBPlus?

  • You can click here and refer to BIBPlus Features and FAQs for more information.
  • Please contact our 24-hour UOB Call Centre at:

    Kuala Lumpur +6 03-26128 121
    Pulau Pinang +6 04-2401 121
    Johor Bahru +6 07-2881 121
    Kuching +6 082-287 121
    Kota Kinabalu +6 088-477 121

Q7 How do I login to BIBPlus?

  • You may login to BIBPlus via this link with the new PIN and token that have been/will be sent to you.

Q1. How will I know when my company is scheduled for migration?

  • Your company will be notified by writing about two weeks before the actual migration date.
  • The migration date will be scheduled over a weekend to ensure minimal disruption to your workflow.

Q2. What do I need to do for migration?

  • Please refer to the Migration Guide for an overview.
  • About two weeks after you receive the migration notification letter, your company will receive a Migration Pack comprising:
    • Welcome letter with login instructions
    • Acknowledgement Form
    • Business Reply Envelope
  • Tokens and PIN mailers for BIBPlus will be sent separately for security reasons.
  • All Company Users, Company Administrators and Company Signatories must acknowledge receipt of their passwords by signing the Acknowledgement Form before we can activate their access to BIBPlus. If any of the current users no longer requires access to BIBPlus, please indicate on the Acknowledgment Form.
  • The Acknowledgment Form must be returned to the Bank within two weeks from receipt of the Migration Pack. While waiting for your access to BIBPlus to be activated, please continue to use your existing BIB login information and tokens for enquiry only in BIB.
  • Please ensure that there are no transactions pending approval in BIB before sending the Acknowledgement Form to the Bank.

Q3. What will be migrated from BIB to BIBPlus?

  • For scheduled migration, the Bank will migrate the templates that have been set up in BIB to BIBPlus such as Users, Administrators, Signatories, approving limits, and beneficiary templates.
  • Transaction data including approved transactions and those pending approval prior to migration will not be migrated to the new system.

Q4. When can I access BIBPlus?

  • Upon receipt of the duly signed Acknowledgement Form, the Bank will activate your access to BIBPlus within five business days.
  • You can continue to use BIB for enquiry only for three months after your access to BIBPlus has been activated.
  • After 60 days, all access to BIB will be terminated.

Q5. Why do users need to sign on the Acknowledgement Form when this is not required previously?

  • For your convenience, the Bank can help activate the user(s) access to BIBPlus. To enable the Bank to do this, signatures of all the users are required in the Acknowledgment Form.
  • In order to activate the User(s) access to BIBPlus, we require the Authorised Persons to sign on the Acknowledgement Form. This is a security requirement to ensure that the users who have signed are valid and are duly endorsed by your approvers.

Q6. What happens if I forget to send the Acknowledgement Form to the Bank?

  • If we do not receive your Acknowledgement Form at the end of 60 days from the date of the Migration Pack, we will not be able to migrate you to BIBPlus.
  • During this period, your access to BIB will be limited to Enquiry mode for three months. Thereafter, if we still do not receive the Acknowledgement Form from you, your access to BIB will be terminated.

Q7. Can I opt to continue to use BIB i.e. not be migrated over to BIBPlus?

  • As BIB will eventually be decommissioned, we highly encourage you to migrate to BIBPlus.
  • BIBPlus is our new, integrated internet banking platform that is designed to bring you greater convenience and flexibility in managing your business needs.

Q8. Can I postpone my migration?

  • To ensure minimal disruption to your workflow, we strongly encourage you to migrate to BIBPlus according to the Bank's planned schedule which will be over a weekend.

Q9. Can I be migrated over to BIBPlus if I am not scheduled for migration?

  • We will evaluate the request on case-by-case basis.
  • Please contact your Relationship Manager to put in a request should you wish to be scheduled for BIBplus migration. Alternatively, please contact our 24-hour UOB Call Centre at:

    Kuala Lumpur +6 03-26128 121
    Pulau Pinang +6 04-2401 121
    Johor Bahru +6 07-2881 121
    Kuching +6 082-287 121
    Kota Kinabalu +6 088-477 121

Q10. Can I still use my existing ID, password and token to login to BIBPlus?

  • For security reasons, you cannot use your existing passwords and tokens to access BIBPlus. Please also refer to Q11.
  • You will be issued with a new set of passwords and tokens for BIBPlus at no extra cost.

Q11. I used to have two login IDs to access BIB. Why am I only given one login ID to access BIBPlus now?

  • BIBPlus only requires a single ID for the company. This means, the same ID will be shared by the Company Administrator (CA), Company Signatory (CS) and Company User (CU), where applicable.
  • If previously you have multiple login IDs in BIB, the Bank will re-use only one of the login IDs in BIBPlus. Please refer below for the IDs that will be retained in BIBPlus:

    Login ID in BIBLogin ID in BIBPlus

    CA & CU

    CA

    CS & CA

    CS

    CS & CU

    CS

  • For security reasons, new passwords and security tokens will be issued to you for existing IDs that are retained in BIBPlus.

Q12. Can I still use BIB after being migrated to BIBPlus?

  • Yes, you can still use BIB for enquiry purpose for three months after the Bank has activated your BIBPlus access. Please also refer to Q13.

Q13. Will I still see my account information and transactions effected previously in BIB after I have migrated over to BIBPlus?

  • In the first three months after migration to BIBPlus, you can continue to view previously effected transactions, as well as your account statement on BIB. However, after the three-month transition period, you will not be able to view these transactions via BIB as your access to BIB will be terminated. Transactions that were effected in BIB cannot be viewed in BIBPlus.
  • Similarly, transactions effected in BIBPlus cannot be viewed in BIB.

Q14. Will there be any changes to the transaction cut-off time under BIBPlus?

  • The transaction cut-off time for BIBPlus is the same as that for BIB.

Q15. What will happen to the scheduled transactions set up in BIB e.g. payroll prior to migration?

  • As long as your transactions have been approved and submitted in BIB, the Bank will send the status updates of these transactions to BIB.
  • You can view the status updates on BIB.

Q16. What will happen to the pending transactions awaiting authorisation in BIB once my access in BIBPlus have been activated?

  • To minimise disruption to your work flow, we recommend that there are no pending transactions in BIB when you return the signed Acknowledgement Form to the Bank.
  • Once we process your Acknowledgement Form and activate your access to BIBPlus, you will not be able to perform any transactions in BIB and can only have access to view transactions in BIB.
  • All transactions including pending transactions must be recreated and effected in BIBPlus, as required.

Q17. What will happen to the existing transaction templates and beneficiaries that I have set up in BIB?

  • For your convenience, we will migrate your existing transaction templates and beneficiaries that you have set up in BIB to BIBPlus. You will not need to recreate them in BIBPlus.

Q18. Can I submit transactions in both BIB and BIBPlus?

  • No, you will not be able to submit the transactions in both BIB and BIBPlus once the new system has been activated for you.
  • You can only perform enquiry on BIB once your access to BIBPlus has been activated.
  • With your access activated for BIBPlus all transactions have to be submitted through the new system.

Q19. Is there still a use for the BIB token after I have migrated to BIBPlus?

  • If you wish to view your account information in BIB, you will still need the BIB token for the next three months after you have been migrated to BIBPlus or until your access to BIB is terminated.

Q20. If I need to amend my BIB service and I submit my BIB Maintenance Form prior to migration, how will this impact my subsequent migration?

For a smooth migration experience, please take note of the following:

  • From the pre-migration date which is advised in the notification letter to you, do not:
    • Undertake any Administrator maintenance for BIB such as creating new Company Users as these Users will not be migrated.
    • Undertake any template maintenance for beneficiary and transaction templates on BIB. Any templates added after the pre-migration date will not be migrated to BIBPlus.
  • The Bank will only process the following maintenance requests:
    • Reset User Password
    • Enable User ID
    • Replacement of Tokens
  • If you require other maintenance, these will be processed by the Bank in BIBPlus after your access to BIBPlus has been activated.

Q21. I have a group of companies who are currently using BIB. Will my related companies be migrated in the same batch?

  • Yes, all related companies in a group will be migrated together in the same batch.

Q22. How many company signatories are required to approve Bulk Collection and Stop Cheque?

  • In BIB, any one of the Company Signatories can authorise Bulk Collection and Stop Cheque. However in BIBPlus, the approval mandate for Bulk Collection and Stop Cheque will apply.

Q23. I did not receive my token/BIBPlus Group Acknowledgement form/Password mailer. What should I do?

  • If you, or any of your Users do not receive the Password Mailers within 8 business days, or if the Password Mailers are not received in sealed condition, please contact our 24-hour UOB Call Centre at:

    Kuala Lumpur +6 03-26128 121
    Pulau Pinang +6 04-2401 121
    Johor Bahru +6 07-2881 121
    Kuching +6 082-287 121
    Kota Kinabalu +6 088-477 121

Q24. I have mailed in the acknowledgement slip. I want to check on the status & how do I request the bank to expedite on the activation?

  • You may email us at uobcustomerservice@uob.com.my or contact our 24-hour UOB Call Centre at:

    Kuala Lumpur +6 03-26128 121
    Pulau Pinang +6 04-2401 121
    Johor Bahru +6 07-2881 121
    Kuching +6 082-287 121
    Kota Kinabalu +6 088-477 121

 

Please click here for recommended system requirements for UOB BIBPlus.