e-Banking Charter

This e-Banking Charter outlines our commitment in delivering high standard of customer service and quality financial services as set out below:

Reliable and Quality Services

We will co-operate as an industry so that you can enjoy trustworthy, secure and reliable banking and payment systems.
We will ensure that the deployment of our hardware, software and equipment are only handled by qualified and trained personnel.
We will ensure that our business methodologies are in compliance with regulations and guidelines set by regulators including Bank Negara Malaysia.

Transparency of Product and Services

We will provide you with clear, relevant and timely information to help you make an informed decision about our products and services. Where applicable, a set of Terms and Conditions relating to each banking product or service will be made readily available to you with all the fees, charges, penalties and relevant interest rates, your liabilities and obligations in the use of a banking product or service highlighted.
We will inform you, through various channels (e.g. over the internet, by telephone, e-mail or at our branches) of available products and services.
We will strive to deliver fair dealings when providing investment products. This includes providing relevant disclosures on benefits and risks involved, explaining jargon and ensuring recommendations are suitable for individual needs and risk profiles.

Privacy and Security

We will regard all your personal information as private and confidential and ensure the safety and security of your information. Your personal information will not be revealed unless otherwise authorised by you or required by law to do so.
We will comply with the provisions of the Personal Data Protection Act 2010 and UOBM Privacy Notice that you can view here

Prompt response to enquiries and complaints

We work towards improving our standards of service and aim to provide our services efficiently and effectively.
We welcome your feedback and complaints as opportunities to acknowledge and work on our shortcomings to serve you better.

If you have enquiries, feedback or comments, please:-

  • Call and speak to our customer service officer at:

    ▷ Kuala Lumpur

    +6 03 - 26128 121 

    ▷ Penang

    +6 04 - 2401 121

    ▷ Johor Bahru

    +6 07 - 2881 121

    ▷ Kuching

    +6 082 - 287 121

    ▷ Kota Kinabalu

    +6 088 - 477 121


  • E-mail to us at uobcustomerservice@uob.com.my

  • Write to : 
    Head of Department Call Centre
    P.O. Box 11212
    50738 Kuala Lumpur