Open online account

You will need to have the following:

• A MyKad issued after April 2012, with a ghost image (small black and white photo) printed next to the colour photo.
• An active current/savings account in another bank in Malaysia with Internet banking access to perform a DuitNow (Pay-to-Account-Number) or Instant Transfer to activate your new UOB savings account.
• For Android users, your mobile phone needs to have Google Mobile Services (GMS) to receive push notifications. For instance, Huawei mobile phones without GMS will not be able to receive the abovementioned push notification.

Tips for a smooth account application process:

• Switch to mobile data to ensure that you receive push notifications on your account application status.
• Ensure that you have enabled the push notification in your phone settings.

We offer five (5) types of UOB savings accounts which are available under the online account opening. They are:

• One Account,
• Lady’s Savings Account,
• Stash Account,
• InvestPro Account,
• ProSave Account-i.

No, currently only savings account is offered via online account opening.

No, only individual savings account is available under the online account opening.

Yes, you may open and apply for different UOB savings accounts apart from your existing savings account using this platform.

• No charges will be incurred for the opening of a UOB savings account online. However, you will need to transfer an initial deposit of RM100 or more via DuitNow (Pay-to-Account-Number) or Instant Transfer from your online banking account with another bank in Malaysia to activate your new savings account with UOB.
• RM8 Annual Fee will be charged for the Debit Card.

You will be subjected to a fee of RM20 if you close your account within three (3) months after the account opening.

No, the fund transfer must strictly be made out of your account from another bank in Malaysia using DuitNow (Pay-to-Account-Number) or Instant Transfer.

The online account opening process will take approximately 10 to 15 minutes. Your new savings account with UOB will be opened on the same day if the account application is submitted between 8:30 AM to 8:45 PM and you have successfully performed an initial deposit of RM100 or more via DuitNow (Pay-to-Account-Number) or Instant Transfer to activate your new savings account. Otherwise, your new savings account will be opened on the next calendar day.

No, you do not need to visit any branch for further verification upon successful account opening.

Yes, you will receive a call from our Client Acquisition team if:

• You are unable to proceed with your application and have completed the “Contact Me Form”.
• Your application was rejected.

You can start using your new UOB savings account once you have received a Push Notification and/or email from UOB Malaysia informing you that your new savings account is successfully activated.

The UOB Debit Card will be issued to you after you have successfully activated your new savings account. We will mail the UOB Debit Card within 14 working days to the mailing address specified in your online application.

After you have received your UOB Debit Card, you can activate it using any of the following methods:

• Key in UOBACD <space> NRIC/Passport No. <space> Debit Card's last 4 digits and send to 33310.
• Go to any UOB ATM in Malaysia, insert your Debit Card and follow the instructions on the screen.
• Visit any UOB branch in Malaysia and speak to our customer service officer.

No, you can continue to use your existing UOB Debit Card. Your new savings account will be linked to your existing UOB Debit Card.

Yes, you may perform financial transactions under the newly activated savings account using UOB Personal Internet Banking (PIB) or the UOB TMRW app.

You are required to visit any UOB Malaysia branch to close your account.

UOB Malaysia is a member of Perbadanan Insurans Deposit Malaysia (PIDM). Deposit products are protected by PIDM up to RM250,000 for each depositor.

If you encounter an error such as “Unable to verify your MyKad”, move the camera slightly further away and leave some space between your MyKad and the frame. Ensure that your information has been duly captured before proceeding to the next step in the said online application.

• Do not rush through the facial recognition process.
• Tilt your head down slightly (or adjust accordingly to find the correct angle) to start the process.
• Hold your phone straight and follow the on-screen instructions.

For any other query, you may email us at uobcustomerservice@uob.com.my or contact our Contact Centre as below:
Kuala Lumpur [+603-26128121]
Penang [+604-2401121]
Johor Bahru [+607-2881121]
Kuching [+6082-287121]
Kota Kinabalu [+6088-477121]